Frequently Asked Questions & Answers

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Cougar Den Storage Frequently Asked Questions & Answers
Frequently Asked Questions & Answers
Find Answers Here

Cougar Den Storage is dedicated to providing you with the best in customer service. Here are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact us and speak to one of our Self Storage Professionals.

Q: How long do I have to sign up for?
A: We offer month to month leases, meaning no long term contracts and no commitment.

Q: When can I get to my belongings?
A: We allow 24 hour accessibility to your storage unit, but ask for noise to be kept to a minimum after hours out of respect to the on-site tenants.

Q: How much notice to must be given before I move out?
A: We ask for a 30 day notice but it is not mandatory, full details on the vacating policy will be provided for you at the time of move-in.

Q: Do you offer a mover?
A: Although we don't offer a mover, we would be more than happy to recommend a local reliable mover.

Q: How can I make a payment?
A: Payments can be processed by mail, in person, over the phone by credit card or right here online. You may also arrange to have your payment automatically deducted from your credit card. Please ask your manager about this feature.

Q: What sizes do you have and how much do they cost?
A: We have a wide variety of unit sizes to meet your needs. From small to XXL units, we’re sure to have something for you! Unit availability varies, please contact us for current available sizes and prices.

Q: How do I calculate how much storage space to rent?
A: You can take a look at our storage space estimator, or if you’d prefer our expert managers can assist you in determining the right size. Just give us a brief description of what will be stored and we'll help you determine how much space is needed.

Q: What forms of payment do you accept?
A: We accept cash, check, Visa, Mastercard and Discover! Please ask about our credit card auto-pay program!

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